FREQUENTLY ASKED QUESTIONS

1. DO YOU DELIVER, SETUP, AND PICKUP?...............YES! WE DELIVER, SETUP, CLEAN, AND PICKUP AS STANDARD IN EVERY RENTAL.
2. HOW LONG IS A REGULAR RENTAL?…..A SINGLE DAY RENTAL IS UP TO 6 HOURS, BEGINNING AS EARLY AS 10am AND ENDING AT 6Pm. ANY EVENTS AFTER 6pm ARE CONSIDERED OUTSIDE THE SINGLE DAY RENTAL, AND SO A MULTI-DAY RENTAL WILL HAVE TO BE CHOSEN.
3. DO I NEED MY OWN EXTENSION CORDS FOR RENTAL?..........NOT AT ALL - WE COME PREPARED WITH EVERYTHING WE NEED TO SET UP YOUR RENTAL.
4. ARE YOU INSURED?.......YES, WE ARE A FULLY INSURED COMPANY AND LICENSED. PROOF OF COVERAGE AVAILABLE ON REQUEST.
5. DO YOU REQUIRE A DEPOSIT?.........YES, A 25% DEPOSIT IS REQUIRED TO RESERVE YOUR ITEMS AND DATE. THIS DEPOSIT IS COMPLETELY REFUNDABLE IN THE EVENT YOU CANCEL YOUR EVENT WITH ENOUGH NOTICE.
6. CAN I USE YOUR RENTAL ITEMS FOR MY FUND RAISER?.......YES! WE LOVE SUPPORTING OTHER SMALL BUSINESSES, SCHOOLS, YOUTH CLUBS, AND ANY OTHER ORGANIZATION THAT COULD BENEFIT FROM A FUND RAISER. ALWAYS FEEL FREE TO USE OUR ITEMS FOR FUND RAISER ACTIVITIES, PROVIDED YOU SUPERVISE THE EFFORT.
7. ARE YOUR INFLATABLES CLEAN?.............YES, ALWAYS! ALL OF OUR ITEMS ARE CLEANED AND SANITIZED AFTER EACH RENTAL.
8. DO YOU CHARGE A DELIVERY FEE?.....WE PROVIDE FREE DELIVERY WITHIN 10 MILES OF SAULS CREEK IN BAYFIELD. BEYOND THAT, A DELIVERY FEE IS CALCULATED BASED ON DISTANCE (WE ONLY CHARGE MILEAGE ONE WAY). PLEASE USE THE AREA CHECKER ON THE HOME PAGE TO SEE WHAT YOUR DELIVERY FEE WOULD BE!
9. CAN WE PAY ON DELIVERY?.....YES YOU CAN! ANY REMAINING BALANCE AT THE TIME OF DELIVERY WILL EITHER BE CHARGED TO THE CARD ON FILE, OR YOU CAN PAY ON DELIVERY WITH A DIFFERENT METHOD. WE ACCEPT CASH, CHECKS, ALL MAJOR CREDIT CARDS, PAYPAL, VENMO, AND CASHAPP. IF YOU ARE PAYING CASH PLEASE HAVE EXACT CHANGE AS OUR DRIVERS DO NOT CARRY CASH.
10. WHAT TYPE OF SURFACE CAN YOU SET UP ON?.....WE CAN SET UP ON GRASS, CONCRETE, HARD INTERIOR FLOOR, AND GRAVEL. WE CAN USE EITHER LARGE STAKES OR SANDBAGS TO ANCHOR THE INFLATABLES, DEPENDING ON THE SURFACE. THE DEPLOYMENT ZONE FOR BOUNCE HOUSES SHOULD BE AS LEVEL AS POSSIBLE.
11. WHAT IF MY EVENT IS OUTSIDE OF YOUR DELIVERY ZONE?........WE ARE ALWAYS HAPPY TO TRY ACCOMODATE EVENTS - PLEASE CALL US AT 970-585-4656 AND WE'LL SEE WHAT WE CAN DO!
12. WHAT IF I NEED TO CANCEL?.......WE UNDERSTAND THAT PLANS CAN CHANGE. YOU ARE ABLE TO CANCEL YOUR EVENT FOR A FULL REFUND UP UNTIL THE DAY BEFORE YOUR EVENT. CANCELLATIONS ON THE DAY OF YOUR EVENT WILL RESULT IN A FORFIETURE OF THE DEPOSIT, BUT ALL OTHER MONIES PAID WILL BE REFUNDED.
13. WHAT IS YOUR WEATHER POLICY?......AS THE WEATHER IN OUR REGION CAN BE HARD TO PREDICT, WE ALLOW FOR WEATHER CANCELLATIONS UP UNTIL THE DAY OF YOUR EVENT. IF YOU WISH TO CANCEL, YOU MUST CALL US AT 970-585-4656 THE MORNING OF YOUR DELIVERY. CANCELLATIONS WILL NOT BE ALLOWED ONCE THE ITEMS ARE EN ROUTE OR HAVE BEEN DELIVERED. PLEASE SEE OUR WEATHER POLICY FOR MORE INFORMATION.
14. WHAT KIND OF WATER SUPPLY WILL I NEED FOR MY WATER SLIDE OR DUNK TANK?.......GENERALLY, ALL WE NEED IS ACCESS TO A FUNCTIONING GARDEN HOSE SPIGOT WITHIN 100 FEET OF THE DEPLOYMENT ZONE. PLEASE BE AWARE THAT THE DUNK TANK FILL TIME WILL BE DEPENDENT ON YOUR WATER PRESSURE, SO BE SURE TO ADD IN EXTRA TIME FOR SETUP.
15. CAN INFLATABLES BE SET UP INDOORS?.......YES! ALL OF OUR RENTAL ITEMS ARE SUITABLE FOR INDOOR USE, DEPENDING ON YOUR AVAILABLE SPACE. THE ONLY EXCEPTION IS THE DUNK TANK AS IT WEIGHS APPROXIMATELY 4500 POUNDS WHEN FULL, AND SO MUST BE SET UP ON FIRM GROUND ONLY.
16. CAN I PICK UP AND SET UP MY RENTAL MYSELF?......SAFETY IS OUR #1 PRIORITY, AND SO IN MOST CASES WE MUST DELIVER AND SET UP TO ENSURE THAT YOUR ITEMS ARE SAFE TO USE. WE HAVE MADE EXCEPTIONS FOR CERTAIN SMALL ITEMS WITH MINIMAL SETUP REQUIREMENTS, BUT PLEASE CALL US AT 970-585-4656 OR SEND US AN EMAIL AT PACKAPARTYRENTALS@GMAIL.COM WITH ANY QUESTIONS.
17. DO YOU DELIVER TO PARKS?.............WE ARE HAPPY TO SET UP IN PARKS, COMMUNITY GREEN SPACES, AND ANY OTHER SPACE THAT YOU HAVE PERMISSION TO USE! PLEASE NOTE THAT ATTAINING PERMITS OR APPROVALS ARE THE RESPONSIBILITY OF THE RENTER.